Reaching the desk

There is no support inbox behind this catalog, and pretending otherwise would be worse than saying so. Here is where each kind of question actually gets answered.

• Order status, payment, and anything after the buy button: the retail partner whose page the button opened. Their help pages handle the account the order lives in.
• Product questions a label can answer: the label. Ingredients, sterility claims, and dates are printed on every tube and packet.
• Questions about the manufacturer or the formula: HR Pharmaceuticals publishes its own materials, and those outrank anything a catalog can say.
• Errors in this catalog, a wrong number, a stale figure, a broken page: for now, corrections ride on the next catalog pass, which is regular.

The catalog checks its figures against the live listings on a rolling basis, so a stale number usually fixes itself before a letter about it could be opened.

On paper, the desk sits at 118 Foundry Street, Suite 2C, Easton, PA 18042. Letters reach it, and that is the whole promise of the address: there is no counter behind it, no stock to look at, and no parcel should ever travel to it. Anything that needs to go back goes back to the retail partner that sent it, through their return flow.